Refund and Replacement Policy

1. No Refund Policy

Alams Innovate Private Limited maintains a strict no-refund policy for all TapX® and TouchPoints products and services. All sales are final.

2. Replacement Policy

While we do not offer refunds, we do provide replacements on a case-by-case basis for defective or damaged products, subject to the conditions outlined below.

3. Reporting Timeline

You must report any problems or defects immediately within 48 hours of receiving your shipment. After this 48-hour window, no complaints shall be accepted under any circumstances.

This strict timeline ensures prompt resolution and allows us to address genuine issues while the product condition can be accurately verified.

4. Quality Assurance

Our technical team tests every TouchPoint unit before shipping to end users. Each product undergoes rigorous quality control to ensure it meets our standards before dispatch.

5. Shipping Damage

In cases where products arrive broken or damaged during transit, the shipping company is responsible for the damage. We will assist in coordinating with the shipping provider, but ultimate liability rests with the courier service.

To file a shipping damage claim, you must report the issue within 48 hours of delivery with photographic evidence of the damaged packaging and product.

6. Replacement Approval Process

Replacement requests are evaluated on a case-by-case basis. To be considered for replacement:

• Report the issue within 48 hours of receiving the shipment
• Provide clear photographic evidence of the defect or damage
• Describe the issue in detail via email to legal@tapx.pk or our support system
• Await approval from our technical team

7. Return of Damaged Items

Original items are required for stock-return log purposes in case of replacement approval. Failure to return damaged equipment or units shall result in the item being considered non-replaceable.

8. Warranty Terms

Our products come with a limited warranty covering manufacturing defects. The warranty does not cover damage from misuse, accidents, or normal wear and tear. Warranty claims must be filed within the specified warranty period.

9. Exclusions

The following are not eligible for replacement:

• Issues reported after 48 hours of delivery
• Damage caused by user mishandling or misuse
• Normal wear and tear
• Products without photographic evidence of the defect
• Custom or personalized orders (unless manufacturing defect is proven)

10. Contact Information

To report issues or request a replacement, please contact us at legal@tapx.pk with your order details, photos of the defect, and a detailed description of the problem. Our team will review your request and respond within 2-3 business days.

11. Final Authority

All decisions regarding replacements are at the sole discretion of Alams Innovate Private Limited. Our technical team's assessment is final and binding.